Shipping and returns
Last updated 27 October 2026
Every shirt is printed to order with your family’s details, so we can’t take returns or exchanges if you change your mind. If it arrives faulty, damaged, misprinted or isn’t what you ordered, we’ll reprint it or refund you.
Printed for you
We print each shirt after you order it, with the names, fractions and 100% line from the preview you approved. Because it’s made to your specification and personalised, the usual 14-day right to cancel an online order doesn’t apply (in the UK, regulation 28(1)(b) of the Consumer Contracts Regulations 2013; in the EU, Article 16(c) of the Consumer Rights Directive). So we can’t accept returns, exchanges or refunds for:
- changing your mind;
- choosing the wrong size or colour (check the size guide before you order);
- a spelling mistake or wrong detail in what you entered: the shirt is printed exactly as the preview shows.
When something’s wrong
None of this affects your legal rights. If your shirt arrives faulty, damaged, misprinted (different from the preview you approved), or isn’t what you ordered:
- email help@madeofmany.app within 30 days of delivery, with your order number and a photo;
- we’ll reprint it free of charge or refund you in full, including delivery, and you won’t need to send it back.
After 30 days you may still have rights under the law where you live, for example to a repair, replacement or partial refund for a fault that was there when it arrived. Get in touch and we’ll sort it out.
Cancelling an order
If you email us before your order goes into production, usually within a few hours of ordering, we’ll cancel it and refund you in full. Once it’s being printed we can’t stop it.
Delivery
- Shirts are printed by our production partner, Gelato, at a print house near you, then posted. The estimated delivery date and the delivery price are shown before you pay.
- If we can’t send your order within the time we gave you, we’ll tell you and offer a new date; you can cancel for a full refund instead.
- If your order hasn’t arrived 10 working days after its estimated delivery date, tell us and we’ll send it again or refund you.
- Because shirts are printed in or near your country, there are usually no customs duties. If any are charged, we’ll tell you before you pay.
Questions
Email help@madeofmany.app. We reply within 2 working days. The full terms are on the terms page.